Customer Benefit

By constantly striving for quality we increase our customers' satisfaction and improve his competitive position. This simple equation is the driving force behind the OSRAM Opto Semiconductor quality policy

We achieve this through

  • Focusing on adding customer value
  • Continuous quality and reliability tests

Continuous enhancement of experience and know-how in opto-semiconductor Quality and Reliability is enabled by our own reliability engineering & research group.

Competitive enhancement THROUGH Quality

Development & Design

  • customer focused qualification
  • customer application support
  • development and qualification in a crossfunctional team

Production

  • supplier integration
  • audited ‘best in class’ production process quality
  • Zero Tolerance To Defects (ZTTD) program for continuous improvement

After Sales

  • early warning system
  • internal global complaint management system
  • “strategic supplier” meetings with key customers